IT support

IT support is vital if you rely on your IT system. But how can you set up an effective safety net in case things go wrong? We explore the options.

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Sample IT support contract

Our free, sample IT support contract will help you understand the main things your business IT support contract should cover.

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Sample service level agreement

Our free, sample service level agreement sets out example service levels and typical penalties if the IT supplier fails to meet these levels.

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In-house vs outsourced IT support

Outsourced or in-house IT support? It can be hard to decide so you need to be sure you’re making the right choice before you commit.

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How to switch IT support companies

If your business relies on an external IT support company, switching IT support companies gives you the opportunity to get a better deal.