It doesn't matter who I talk to about building online shops: businesses, web designers or even potential customers - IT security always comes up.
Online security threats like identity theft, phishing and data loss are just some of the topics that enter discussions about ecommerce. And it’s true: there are genuine problems and security risks you need to address when you sell online.
Selling online requires trust
The central pillar to successful ecommerce is trust. To be a successful online retailer you need to be completely transparent about your security precautions. A lot of this relies on having a well-designed site.
You can reassure your customers with satisfaction guarantees, clear delivery times and a simple returns policy. Make your contact details and company history obvious and display the logos of any industry bodies you belong to.
Customers are also likely to look for the secure padlock in their web browser before making payment online. You can provide this with an SSL certificate.
Data security regulations
It’s also very important your business complies with data security regulations. In 2014, eBay suffered a massive online attack. It lost the details of 233 million customers worldwide and more than 15 million in the UK. The data included phone numbers, postal and email addresses and passwords.
When a company that size suffers an attack of this magnitude, it’s easy to wonder what chance the smaller guy has.
The answer to the problem comes from the banks in the form of the Payment Card Industry Data Security Standard (PCI-DSS).
According to the PCI Security Standards Council, PCI-DSS is “a set of 12 requirements designed to secure and protect customer payment data”. Complying with PCI is complicated. The rulebook is huge, and understanding it correctly is no easy task.
However, in order to accept card data online you have to be compliant - so how does a small online merchant achieve this? It’s not as hard as you might think: you just make it someone else’s problem.
To comply with PCI-DSS, all you have to do is choose a PSP which is already compliant. When a customer purchases from you, they are forwarded to the PSP to make payment. The credit or debit card data is held on the PSP’s secure, compliant infrastructure. Because you don’t hold this data, you don’t need to worry about staying compliant.
Online security measures to fight fraud
Every online shop will suffer attacks from fraudsters at some point. They may attempt to obtain goods using stolen credit cards or by other, similar means.
To minimise the risk from fraudsters, find a PSP which takes extra anti-fraud measures on top of PCI-DSS. For instance, look for:
- 3D Secure, a system which requires the customer to enter extra information - usually a password - before approving payment;
- address verification (also called AVS), where the PSP checks that the address entered by the customer matches the address of the credit card holder;
- card security code checking (also called CV2), where customers must input three digits from the back of their credit card to complete payment.
If your PSP takes these extra precautions, mention it on your website. This will offer added reassurance to your customers.
You can also keep an eye out for fraudulent transactions. Fraudsters tend to buy high-value items, use the fastest shipping method and use ‘disposable’ contact details like free email addresses and mobile phone numbers.
If you suspect an order is fraudulent, you can ask the customer to send proof of their name and address by fax, or phone them back to ensure the number is genuine. Most fraudsters will give up at the first hurdle.
Finally, remember that cyber crime is a growing industry. Highly competent criminals are motivated by the significant financial gains they can make. Securing your online store and complying with regulations is essential.
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