IT support

IT support is vital if you rely on your IT system. But how can you set up an effective safety net in case things go wrong? We explore the options.

Article image
ARTICLE

IT support - overview

IT support is vital if you rely on your IT system. But how can you set up an effective safety net in case things go wrong? We explore the options.

Article image
ARTICLE

Outsource IT support - overview

Outsourcing IT support can significantly ease the burden on your staff. Our overview explores the benefits, pitfalls and how to choose a supplier.

Article image
ARTICLE

IT support contracts - overview

Outsourcing aspects of your IT can makes sense. Find out how to negotiate the right IT support contract so you are covered if things go wrong.

News image
ARTICLE

In-house vs outsourced IT support

Outsourced or in-house IT support? It can be hard to decide so you need to be sure you’re making the right choice before you commit.

News image
TOOL

Sample IT support contract

Our free, sample IT support contract will help you understand the main things your business IT support contract should cover.

News image
TOOL

Sample service level agreement

Our free, sample service level agreement sets out example service levels and typical penalties if the IT supplier fails to meet these levels.

News image
ARTICLE

How to switch IT support companies

If your business relies on an external IT support company, switching IT support companies gives you the opportunity to get a better deal.

News image
ARTICLE

IT support contract essentials

When you consider IT support options for your business, there are some items you shouldn’t scrimp on. Here are five things you should cover properly.

News image
ARTICLE

How we found our IT support company

Find out how Steve Wagner picked an IT support company to back up his web development company when he decided he needed expert external help.

News image
ARTICLE

Work with your IT support company

A good working relationship between your business and its IT support company can help prevent problems rather than waiting for them to cause trouble.