IT support contracts

It’s important that you have a clear, written IT support contract between you and your IT support company making it clear who is responsible for what.

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IT support contracts - overview

Outsourcing aspects of your IT can makes sense. Find out how to negotiate the right IT support contract so you are covered if things go wrong.

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Sample IT support contract

Our free, sample IT support contract will help you understand the main things your business IT support contract should cover.

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Sample service level agreement

Our free, sample service level agreement sets out example service levels and typical penalties if the IT supplier fails to meet these levels.

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IT support contract essentials

When you consider IT support options for your business, there are some items you shouldn’t scrimp on. Here are five things you should cover properly.