VoIP (voice over internet protocol) phone systems are helping businesses radically improve their productivity and profitability. Using the internet to make and take calls isn’t just cheaper than having a fixed line office phone, it’s much more flexible too freeing you up so you and your team can work from anywhere.
Here are 10 ways VoIP could help improve the way you work, and save your business money too
1. Total control over your business phone system
VoIP phone systems provide a complete list of staff members available in an instant. Call any of them with a single click, check missed calls, dialled numbers and access call logs. Some systems will even let you listen in to calls. This means that if you choose to use VoIP for your call centre environment, you can maintain complete control.
2. Speed dial functionality
You can set up unlimited speed dial numbers with VoIP enabling you to quickly make calls without searching for and dialling long numbers. One click puts you straight through.
3. Do not disturb
One of the most frustrating things in any office is never getting anything done because the phone is always ringing. You don't want to miss calls, but you can't have your productivity frequently interrupted. VoIP phone systems enable you to divert calls straight to your voicemail. Just remember to switch the service off when you’re able to take calls again!
4. Priority calls
You may not want to be disturbed, but if you are awaiting a call from a colleague or client you can set priority alerts on your VoIP system so the phone rings only if it's the person you're waiting for. This can help you maintain productivity levels without missing important calls.
5. VoIP conference calling
If you need to have a conversation with several people at once, you can have a VoIP conference call. Since the VoIP phone system uses the internet, you shouldn't have to pay extra for this function either.
6. Voicemail messaging
Voicemail can be awkward. If you receive lots of calls, important messages can get buried beneath more recent ones. And some systems delete messages after a week or a month. With VoIP, you can receive voicemail messages as audio files in your email. Then you can listen to them, store or share them with others.
7. Out of office messages
You're working onsite with a client and not due back in the office until next week. But a new sales lead has just left a message on your office phone. If you don't call back fast you might lose the sale. What do you do? With VoIP it's simple. The cloud-based phone system sends a message to your mobile letting you know you've received a voicemail. You can login online, check the message and call back.
8. Call divert
VoIP business phone systems make it easier to divert calls to wherever you happen to be. You can either divert all calls to a selected number, or you can have calls forwarded to different numbers in turn, until you pick up. Callers won't even know it's happening.
9. Remote office
Many VoIP business phone systems have a remote office function, allowing you to route all your calls to any phone of your choice. So, if you want to work from home this week, you won't miss out on crucial business calls. Plus, when you make a call, your work number will appear in the recipient's caller ID.
10. Selective call forwarding
You can set rules so only important calls are forwarded to your alternate number. This means you can avoid unnecessary calls, yet still connect with the important ones.