Good communication with customers, partners and suppliers is vital for business success. This summary explores business communication methods.

Communications - overview

Good communication with customers, partners and suppliers is vital for business success. This summary explores business communication methods.

Networks - overview

Discover how building a computer network will allow people in your business to access data, share resources, get online and communicate effectively.

Business email - overview

Email is an essential tool for every company. Establish your business email requirements and work out how to meet them with this introduction.

Business telephone systems - overview

Every business needs a phone system that’s functional, flexible, and affordable. We compare business phone systems, including VoIP and virtual phones in our round-up.

Mobile phones - overview

Mobile phones offer an increasing range of capabilities and are essential in business. Our overview looks at the main phones and tariffs.

Conferencing systems - overview

Conferencing systems enable meetings between people in different locations. We look at some of the options, including video and conference calling.

Collaboration tools - overview

Online collaboration tools can help employees work together - even if they're in different locations. Our introduction examines some of the options.

Instant messaging - overview

Instant messaging is an easy way to communicate. Our introduction will help you choose the right instant messaging system and use it effectively.

Create an intranet - overview

An intranet is a private website where people can share information. Find out why and how to set up an intranet for your company to boost efficiency.

Man in a suit drawing a network map onto a screen

Building a network

Once you’ve decided you need a business IT network, it’s important you plan and build one that’s appropriate for your business needs.

Network management

Networking your business

A network connects all the computers, tablets and smartphones in your office. Learn what network you need to power your business.

A sole trader talks to a customer on the phone

Setting up telecoms for your business

Get information, advice, and guidance on how to use technology to transform call handling and management in your business. The fixed-line network will be switched off in 2025, so you'll need to act quickly – here’s how.

Router on a desk - Wireless networks.

Wireless networks

Wireless technology is convenient, cheap and readily available. Use wireless networks alongside traditional wired networks or as an easy alternative.

Pile of letters - choose a bulk email service provider.

Choose a bulk email service provider

Confused about who to use for your bulk email marketing? Just be clear about what you want, then take your time finding someone who can deliver it.

A business man wearing a headset makes a VOIP call

How to lower your phone bill with VoIP

Voice over internet protocol (VoIP) is a kind of business telephone system where calls are made over the internet making it cheaper and more flexible.

Graphic representing an intranet portal

What is an intranet portal?

An intranet portal is a private network using internet technologies. It's only available to people authorised to use it - usually, your employees.

Finding intranet software

Finding intranet software

If you want an intranet, you can create one from scratch. Most businesses customise standard intranet software but which software is right for you?

Why create an employee intranet

Why create an employee intranet?

An employee intranet can help staff be more productive, make it easier to find documents and information — and make HR admin tasks simpler.

Man in a blue suit using his laptop to create a virtual office

Creating a virtual office using VoIP

If you want to impress customers, sometimes it helps to look like a larger operation. One way is to create a virtual office environment using VoIP.

Group of people collaborating together and putting sticky notes down on the table

Five free collaboration tools

You don’t need a big budget to try out online collaboration tools. These five tools can help you work together – and they won’t cost you a penny.

Person using their phone to scan the QR code on a piece of paper

How to create a QR code

QR codes are small, pixellated barcodes. They can be scanned using a smart phone to reveal a message, view information, or direct people to a website.